Refund policy

What we accept

We offer a 14-day policy for returns, exchanges, or refunds for:
     -Factory-sealed and re-sellable storage supplies ONLY 

What we do not accept

We do not offer any returns, exchanges, or refunds for:
     -Bot purchases
     -Pre-Orders
     -Sealed trading cards of any type
     -Single loose trading cards of any type
     -Memorabilia
     -Storage supplies in re-sealable packaging (i.e. card sleeves, comic bags, etc.)
     -Gift cards
     -Sale or clearance items

We do not provide cancellations or refunds for "change of mind" or "my child purchased this without authorization" regardless of the product purchased, which is fully compliant with retail goods trade law (for Australian Consumer law, please see the ACCC website).

 

The Process

For eligible products to be approved for return, the item(s) must be in the same condition that you received it, with original tags/labels, and in the original unopened packaging. You’ll also need the order confirmation email sent by The Traders. 

To start a return, you can contact us at info@thetraders.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return postage is the responsibility of the Beyer, and The Traders will not provide return postage labels or compensation.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Couriers have policies laid out in their T&Cs regarding acceptable delivery of a package. Any damage claims for packages damamged by the delivery process will be directed through the courier themselves, as they are the party responsible for delivering the item. If an item arrives damaged, photos of the damaged packaging (BEFORE opening, not after) are required before any consideration for damage compensation. 

We sell sealed trading card products that are meant to be opened. We do not sell product intended for display. Our products may have price stickers on the outer packaging (packs, boxes, plastic wrap, etc.). Product packaging may get slightly damaged during transport (including plastic wrap torn), however damaged packaging DOES NOT constitute damaged product. No presumption is made that outer packaging will be in pristine condition, nor is it warrantied as such.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and contact you with information regarding the refund. If approved, you’ll be automatically refunded on your original payment method. We do not process any refunds to a payment method other than the original method used (i.e. same credit card, etc.). Please remember it can take some time for your bank or credit card company to process and post the refund, we have no control over this. If you have any concerns after the refund has been processed by The Traders, contact your bank.